Privacy Policy

Last Updated: February 16, 2026

This Privacy Policy describes how Horizon Aircare (“we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit or interact with our website, or contact us through forms, phone, email, or other communication channels. This Policy applies to all visitors, clients, and users (“you” or “your”) in the United States, including residents of Florida.

1. Who We Are & Scope

Horizon Aircare is a company providing air duct cleaning, sanitization, and related HVAC maintenance services in South Florida. This Privacy Policy applies to all personal information collected through:

• Our website
• Online forms and quote requests
• Phone calls, emails, and SMS text messages
• Advertisements and marketing tools
• Service scheduling and customer support
• Social media lead generation forms (including Facebook and Instagram Lead Ads)

By using our website or providing your information, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

a) Information You Provide DirectlyWe may collect:

• Name and Contact Name
• Email address
• Phone number
• Service/home address
• Details you submit in service request forms
• Any information provided during phone calls or chats

b) Information Collected AutomaticallyWe may collect certain data automatically using cookies, analytics tools, and tracking technologies:

• IP address
• Browser and device details
• Pages visited and time spent on the website
• General geographic location (city/region)

c) Information Collected via Third-Party Lead Forms (Facebook/Meta)When you submit your information through lead generation forms on third-party platforms like Facebook or Instagram, we collect the contact details you provide (such as name, email, and phone number) to process your inquiry. By submitting these forms, you provide express consent to be contacted by Horizon Aircare regarding your specific request. This data is used solely by us to fulfill your request and is not sold to third parties.

3. How We Use Your Information

We use collected data to:

• Respond to your service inquiry or request.
• Communicate regarding appointments, estimates, or customer support.
• Provide, schedule, and complete cleaning services.
• Send confirmations, invoices, and service reminders.
• Improve website functionality and customer experience.
• Prevent fraudulent or abusive activity.
• Maintain administrative and business records.

4. Legal Basis & Compliance

We collect information only when necessary to:

• Provide services you request (contractual necessity).
• Communicate with you regarding those services.
• Comply with legal obligations (such as tax records).
• Obtain your consent (e.g., submitting forms).

5. How We Share Information (Strict SMS Compliance)

We do not sell or rent your personal information. We may share information only with:

• Service Providers: Trusted vendors who assist us in operating our business (e.g., CRM software, payment processors, hosting services), provided they agree to keep this information confidential.
• Legal Authorities: If required by law or to protect our rights and safety.

IMPORTANT: Mobile Information & 10DLC ComplianceNo mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will never be shared with any third parties.

6. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies (such as the Meta Pixel and Google Analytics) to:

• Enable website functionality.
• Analyze performance and traffic.
• Deliver relevant advertising on platforms like Facebook.

Users can disable cookies via browser settings; however, some site features may not work properly. Please refer to our Cookie Policy for full details.

7. Data Retention

We retain personal information only for as long as necessary to:

• Provide the services you request.
• Maintain business and financial records.
• Comply with legal obligations.
• Resolve disputes.

If requested, we will delete or anonymize your data unless retention is required by law.

8. Your Rights

Depending on your location and applicable laws, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information.
• Opt out of marketing communications (Reply STOP to SMS or click Unsubscribe on emails).

To exercise any rights, contact us at:

• Email: info@horizonaircare.com
• Phone: (954) 289-5829

9. Data Security

We take commercially reasonable measures to protect your information from unauthorized access, loss, misuse, or disclosure. These measures include secure servers, access controls, and encryption where appropriate. However, no method of transmission is 100% secure.

10. Children’s Privacy

We do not knowingly collect personal information from children under the age of 13. If we become aware that such data was collected, we will delete it promptly.

11. International Transfers

We currently process and store data within the United States. If data is transferred internationally in the future, we will update this Privacy Policy accordingly.

12. Policy Updates

We may update this Privacy Policy periodically. The “Last Updated” date at the top of this page reflects the most recent revisions. Continued use of the website after changes means you accept the updated Policy.

13. Contact Information

For questions, requests, or concerns about this Privacy Policy or your personal information, contact us:

Horizon Aircare

• Email: info@horizonaircare.com
• Phone: (954) 289-5829
• Service Area: Broward County | Palm Beach County & Miami-Dade County, FL

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